About Lead Care Team
Built for contractors who do great work and deserve to show for it.
We built Lead Care Team because we watched great contractors lose great projects — not because of bad marketing, but because nobody was managing what happened after the lead arrived.
Our Mission
Make sure the best contractor gets the project — not the fastest to respond.
Most of the time, the contractor who wins isn't the best one. It's the first one to respond, the most persistent follow-up, the one with the most reviews. Lead Care Team exists to close that gap — so the contractor who does the best work also gets the most opportunities to prove it.
We're not a marketing agency. We don't generate leads. We manage what happens after the lead arrives — the first response, the qualification conversation, the follow-up, the reactivation, the review ask, the referral conversation. The whole pipeline after the inquiry, handled professionally.
The System
Three pillars. One integrated engine.
The Lead Care Team system operates across three revenue recovery pillars — each one targeting a specific place where contractors lose money they've already earned.
Convert — New Inquiry Management
Five-minute response to every inbound inquiry, every time. Human specialists qualify leads using your specific criteria — project type, budget range, service area, and timeline. Only consultation-ready homeowners get scheduled on your calendar.
How Convert works →Reactivate — Dormant Lead Recovery
Your CRM is full of homeowners who already paid to acquire. We systematically work stalled estimates, dormant inquiries, and old leads — identifying, prioritizing, and reaching back out with the right message at the right time.
How Reactivate works →Multiply — Reviews & Referrals
Satisfied homeowners who would refer you or leave a review but never get asked. We systematically reach out after every project, make the ask professionally, and close the loop on every referral lead we uncover.
How Multiply works →What Makes Us Different
Not automation. Not a call center. Both — in the right order.
Human + AI, not AI instead of human
Automation handles speed and coverage — instant response, follow-up sequences, CRM logging. Humans handle relationship and judgment — the qualification conversation, the referral ask, the reactivation call. We don't replace one with the other.
US-based specialists, not an offshore call center
Every Lead Care Agent is US-based, trained in consultative conversation, and selected for their ability to represent premium contractors naturally. Homeowners can't tell the difference between us and your own staff — that's the goal.
Trained on your business, not a generic script
Before we contact a single homeowner on your behalf, we spend 7–10 days learning your company — your project types, pricing minimums, service area, qualification criteria, and brand voice. We sound like you, not like a vendor.
Revenue-focused, not activity-focused
Our reporting tracks consultations booked, reactivation campaign results, reviews generated, and referrals captured — not just calls made or messages sent. We're measured on what you care about: booked revenue.
All three pillars included, not pick-and-choose
Convert, Reactivate, and Multiply all work together and reinforce each other. New leads today become reactivation leads next year. Happy project clients become review and referral sources. The system compounds over time.
Plug-in, not rip-out
We integrate with your existing CRM, calendar, and marketing stack. We complement your marketing agency — not compete with them. Your estimators keep doing what they do best. We fill the gap between lead arrival and consultation booking.
Who We Serve
We're built for a specific contractor.
Lead Care Team isn't for every contractor. We're built for a specific profile — and being clear about that upfront saves everyone time.
We're a great fit if you are...
- A premium home contractor: remodeler, design-build firm, luxury builder, landscaper, or specialty trade
- Generating $1M to $15M in annual revenue
- Spending $3,000 to $10,000 per month on marketing
- Receiving 20 or more inbound inquiries per month
- Frustrated that more leads aren't converting to booked consultations
- Sitting on a CRM full of stalled estimates and dormant inquiries
- Getting inconsistent reviews and random (not systematic) referrals
We may not be the right fit if you...
- Are under $500K in annual revenue without consistent inquiry volume
- Are primarily a volume commodity contractor (entry-level pricing, high churn)
- Don't have any marketing spend generating inbound leads
- Are looking for a one-time campaign rather than ongoing management
- Expect guaranteed revenue outcomes regardless of market conditions
Not sure which side of the line you're on? Book a discovery call. We'll be honest with you — even if that means telling you to wait.
How We Operate
Four things we don't compromise on.
Honest qualification, always
We tell you when a lead doesn't qualify, when reactivation isn't worth pursuing, and when a homeowner had a bad experience before we make the review ask. No padding the numbers.
Speed that doesn't sacrifice quality
Sub-5-minute first contact is non-negotiable. But speed means nothing if the conversation is robotic. We're fast and human — both, at the same time.
Your brand, not ours
Homeowners interact with your company, not with Lead Care Team. Our job is to be invisible — to represent you so naturally that no one knows we're there.
Results you can measure
Every action we take is logged. Every consultation booked, reactivation campaign result, review generated, and referral captured is tracked and reported monthly. You always know exactly what you're getting.
Get in Touch
Ready to talk about your pipeline?
Book a free discovery call and we'll show you exactly what the system looks like applied to your business — your lead volume, your database, your project type.
Launch your lead management engine. Then we'll give you $5,000 to reinvest.
We believe in our Lead Care Team so much that we'll invest $5,000 into your funnel once it's optimized.
Where Do You Want to Start?
Tell us the problem. We'll show you the fix.
Every contractor loses revenue in a different place. Pick the one that sounds most familiar.
Qualify New Inquiries
"Leads come in, but half aren't serious and the good ones go cold before I call back."
Your team is running jobs. Nobody has time to babysit every new inquiry. By the time someone follows up, the homeowner has already booked someone else.
Protect Your Calendar →Recover Stalled Estimates
"I gave out dozens of estimates last year that just went nowhere."
Those homeowners were interested enough to ask for a number. Life got in the way. With the right follow-up at the right time, a portion of them are ready to move now.
Recover Dormant Estimates →Multiply Referrals
"Homeowners love the finished project. I'm just not getting reviews or referrals from it."
The work speaks for itself. The ask doesn't happen consistently. Without a system, satisfied homeowners don't automatically send their neighbors your way.
Build Your Referral Engine →Not sure where your biggest leak is? Answer five questions and see your full Lead Opportunity Score.
See Your Lead Opportunity Score →